| Frequently asked Questions about QMS, ISO 9000 .... |
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QUESTION 1: What is ISO?
ANSWER 1:What is ISO? ISO is an abbrevation of International Organization for Standardization. It is located in Switzerland and was established in 1947 to develop common international standards in many areas. Its members come from over 120 national standards bodies. ISO's purpose is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect. ANSWER 2:What is ISO 9000? The term ISO 9000 refers to a set of quality management standards. ISO 9000 currently includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. ISO 9001:2000 presents requirements, while ISO 9000:2000 and ISO 9004:2000 present guidelines. All of these are process standards (not product standards). ISO first published its quality standards in 1987, revised them in 1994, and then republished an updated version in 2000. These new standards are referred to as the "ISO 9000 2000 Standards". ANSWER 3: What did change with ISO 9000:2000? The Standards have changed in various fields: Main focus: old version: Products new version: Customer satisfaction Approach: old version: 20 quality elements new version: Value adding processes Product Requirements: old version: Requirements specified by customer / organization new version: + Statutory & regulatory requirements Involvement of people: old version: What to do, When, Whom & How to do new version: + Why it is to be done improvements: old version: Maintain the system requirements new version: Continual improvements should be achieved ANSWER 4: What is Quality? According to ISO 9000:2000 the definition of Quality is "Degree to which a set of inherent (existing) characteristics fulfils requirements." ANSWER 5: What is Quality Management? According to ISO 9000:2000 the definition of Quality Management is "the coordinated activities to direct and control an organization with regard to quality. " ANSWER 6:What is a Quality Management System? A Quality Management System is a set of guidelines and instructions aimed at achieving satisfactory and consistent levels of quality in products and/or services. The content of these documents is the result of the tried and tested experience of the people who perform the tasks ANSWER 7: What Organisations can benefit from ISO 9000? The ISO 9000 2000 Standards apply to all kinds of organizations wheter they are businesses, non-profit-organizations, educational or governmental organizations. These organizations can be active inall kinds of areas. Some of these areas include accounting, aerospace, agriculture, aviation, banking, biotechnology, catering , chemicals, coaching, communications, computing, construction, consulting, consumer products, design, drilling, education, electronics, energy, engineering, entertainment, exploration, fabrication, farming, financial services, food processing, forestry, fundraising, government, health care, horticulture, hospitality, hotels, instrumentation, insurance, legal services, machine tools, maintenance, manufacturing, metals, military, mining, oil and gas, pest control, petrochemicals, pharmaceuticals, plastics, policing, printing, processing, property development, publishing, pulp and paper, real estate, recreation, recycling, research, retailing, sanitation, security, servicing, shipping, software development, sport development, steel, telecommunications, textiles, tourism, training, transportation, travel agencies, trucking, utilities, web hosting, and so on. Limitations to benefiting from implementing an QMS complying with the Standards is given were the efforts of implementing and maintaining such a QMS are higher then the actual advantages it would bring. ANSWER 8:What is a Quality policy? The Company has a Quality Policy. This policy is meant to be an outward statement of our commitment to our customers and to the production of quality products. ANSWER 9: What is the use of the Quality Manual? The Quality Manual serves as a guideline on how activities relating to the Quality Management System have to be performed.
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Quality Management System, ISO 9000, ISO 9001:2000,
consulting, Quality Manual, Quality Policy, Quality
objective, Certification, Excellence Model, continual
improvement, customer focus, process approach, controll,
assurance, preventive action, corrective action, document
controll measurement, tracibility, TQM, Operations Management, Engineering, industrial engineering, Work Study, Time Study, work station, line balancing, manufacturing process analysis, productivity, ergonomics, ergonomical design, bill of materials requirements plan, work instruction, flow chart, Total Productive Maintainance policy, Reliability centered maintenance strategy, preventive Maintenance, logistics, inventory, corrective preventive Maintenance, Condition Monitoring, Computerized Maintenance Management System, Failure Modes and Effects Analysis, Mean Time Between Failures, Mean Time To Repair, Project Evaluation and Review Technique Chart PERT, MTTR, MTBF |