Quality Management and ISO 9000:2000 Consulting

Developing ISO 9000:2000 compliant Quality Management Systems

B.1. ISO 9000:2000 Consulting: assistance in developing and implementing an ISO 9000:2000 compliant Quality Management System
B.2. Assistance in Registration and Certification.
B.3. Training related to ISO 9000:2000 and Quality Management Systems

**ISO 9000:2000 Consulting**
Concerning ISO 9000:2000 Consulting the following tasks will have to be performed. B.1.1. Mapping of the Company (Organizations) Management Processes B.1.2. Analysis of current Processes and Procedures B.1.3. Documentation of Processes and Procedures B.1.4. Review of Processes and Procedures B.1.5. Redesign of current Processes and Procedures B.1.6. Design of new Processes and Procedures B.1.7. Induction of new or improved Processes

The Purpose of ISO 9000 Consulting is
• to assist an organization in developing and implementing an ISO 9000:2000 compliant Quality Management System
• to Create, document and improve the Quality Management System of an Organization.

Before a organization decides to become ISO 9000:2000 certified, the following should be taken into consideration
• Is it feasible to implement a QMS according to ISO 9000:2000?
• What will be the benefits from such an implementation?
• What will be the Costs and efforts for Implementing and Maintaining a Quality Management System, complying with the ISO 9001:2000 requirements?

Benefits from implementing an ISO 9000:2000 compliant Quality Management System
Higher Customer Confidence (some Clients might only give business to ISO 9000:2000 certified organizations)
Confidence that Products will meet Customer Expectations
Less Cost from scrapping and reworking Products

Procedure:
For successful ISO 9000:2000 consulting the following tasks have to be performed:
- Mapping of the Company (Organizations) Management Processes
- Analysis of current Processes and Procedures
- Documentation of Processes and Procedures
- Review of Processes and Procedures
- Redesign of current Processes and Procedures
- Design of new Processes and Procedures
- Induction of new or improved Processes

See a Project Plan for the implementation of an ISO 9001:2000 compliant Quality Management System here.

The Purpose of Process Mapping is to gain knowledge about company processes and demonstrating their interrelationship. Documentation of those facts
Inputs:
Information about organizational structure, company processes and their interrelationships
Existing documentation
Procedure
Gather information about overall business processes and their interrelationships
Define who is actually responsible for a process (process owner) and who is cooperating in its performance
Document these facts on a process map: draw coordinates (functional columns) fit in process steps, management processes, support processes, core business processes.
Outputs:
• Process map
• Short description of processes
• Organigram, management organizational structure, functional organizational structure
• Possibly job descriptions

The Purpose of Analyzing current Processes and Procedures to gain knowledge about processes and procedures performed by the organisation.
Inputs:
• Data about current processes and procedures
To perform an Analyzis of current Processes and Procedures the following Procedure is followed:
• Select a process or procedure to be analyzed
• Examine what operators, equipment, material and information is involved in a process or procedure.
• Interview operators performing a process or procedure
• Observe operators and operational units performing a process or procedure.
• Interview supervisors + managers about processes and procedures.
• Record all important facts that have been discovered

Outputs:
• Detailed information about processes and procedures
• Process flow charts
• Work instructions

The Purpose of this task is:
• To document all relevant information about Procedures, Processes, Policies, Forms, Systems, Records etc.
• To have information ready for retrieval.
• To record any changes
Inputs:
Results from Analysis, Reviews and Changes
Procedure:
Write or change Documents and store them.
Outputs:
• Company Manual
• Policy Statements
• Descriptions of Processes and Procedures
• Work Instructions
• Flow Charts

The Purpose of reviewing Processes and Procedures:
To verify whether current or established Procedures, company processes and other Parts of the Quality Management System are compliant with ISO 9000:2000 requirements
Inputs:
Existing and newly established Documents
Procedure:
Analyze the documents and determine their compliance
Record any noncompliance or lacks.
Outputs:
Confirmation whether a document is compliant or not.
Recommendations for changes and improvements.

The Purpose of Redesigning current Processes and Procedure is to transfigurate existing non-compliant Documents of Processes and Procedures into ISO 9000:2000 compliant documents of Processes and Procedures.
Inputs:
• Existing documents
• ISO 9000:2000 requirements and relating information
Procedure:
Detect non compliances in existing documentation of the organization and change these so that they comply with ISO 9001:2000 requirements.
Outputs:
ISO 9000:2000 compliant documents

The Purpose of designing new Processes and Procedures is to design of new procedures and processes that are necessary to get the Quality Management System ISO 9000:2000 compliant. This is necessary when there are still certain elements missing completely
Inputs:
• ISO 9000:2000 requirements
• Information about other processes
• Information on what is lacking
Procedure:
Detect gaps in the Quality Management System
Develop processes and procedures to fill them
Outputs:
New processes and procedures required for ISO 9000:2000 compliance

The Purpose of Inducing new or improved Processes is to make the members of the organisation work in accordance with the documented Quality Management System so that the organization is really compliant with the ISO 9000:2000 standard requirements.
Inputs:
The Quality Manual and other documented processes and procedures relating to the Quality Management System.
Procedure:
The Personnel is trained and instructed in the compliant Procedures. Later it is verified if they continue working to the compliant Procedures.
Outputs:
A Quality Management System working according to the ISO 9001:2000 requirements.

The Process of Registration and Certification related to ISO 9000:2000 will need to be administered. We will of course assist here to make the whole Project a success.

The Purpose of ISO 9000:2000 Training is to equip the staff of an organization with the necessary knowledge to perform within an ISO 9000:2000 compliant Quality Management System.