Developing ISO 9000:2000
compliant Quality Management Systems
B.1. ISO 9000:2000 Consulting: assistance in developing and implementing an ISO 9000:2000 compliant Quality Management System
B.2. Assistance in Registration and Certification.
B.3. Training related to ISO 9000:2000 and Quality Management Systems
ISO 9000:2000 Consulting the following tasks will have to be
B.1.1. Mapping of the Company (Organizations) Management Processes
B.1.2. Analysis of current Processes and Procedures
B.1.3. Documentation of Processes and Procedures
B.1.4. Review of Processes and Procedures
B.1.5. Redesign of current Processes and Procedures
B.1.6. Design of new Processes and Procedures
B.1.7. Induction of new or improved Processes
ISO 9000 Consulting
The Purpose of ISO
9000 Consulting is
to assist an organization in developing and implementing an ISO 9000:2000 compliant Quality Management System
to Create, document and improve the Quality Management System of an Organization.
Before a organization decides to
become ISO 9000:2000 certified, the following should be taken
Is it feasible to implement a QMS according to ISO 9000:2000?
What will be the benefits from such an implementation?
What will be the Costs and efforts for Implementing and Maintaining a Quality Management System, complying with the ISO 9001:2000 requirements?
Benefits from implementing an ISO 9000:2000 compliant Quality Management System
Higher Customer Confidence (some Clients might only give business to ISO 9000:2000 certified organizations)
Confidence that Products will meet Customer Expectations
Less Cost from scrapping and reworking Products
For successful ISO 9000:2000 consulting the following tasks have to be performed:
- Mapping of the Company (Organizations) Management Processes
- Analysis of current Processes and Procedures
- Documentation of Processes and Procedures
- Review of Processes and Procedures
- Redesign of current Processes and Procedures
- Design of new Processes and Procedures
- Induction of new or improved Processes
See a Project Plan for the implementation of an ISO 9001:2000 compliant Quality Management System here.
The Purpose of Process
Mapping is to gain knowledge about company processes and
demonstrating their interrelationship. Documentation of those
Information about organizational structure, company processes and their interrelationships
Gather information about overall business processes and their interrelationships
Define who is actually responsible for a process (process owner) and who is cooperating in its performance
Document these facts on a process map: draw coordinates (functional columns) fit in process steps, management processes, support processes, core business processes.
Short description of processes
Organigram, management organizational structure, functional organizational structure
Possibly job descriptions
Analysis of current Processes and Procedures
The Purpose of Analyzing current
Processes and Procedures to gain knowledge about processes and
procedures performed by the organisation.
Data about current processes and procedures
To perform an Analyzis of current Processes and Procedures the following Procedure is followed:
Select a process or procedure to be analyzed
Examine what operators, equipment, material and information is involved in a process or procedure.
Interview operators performing a process or procedure
Observe operators and operational units performing a process or procedure.
Interview supervisors + managers about processes and procedures.
Record all important facts that have been discovered
Detailed information about processes and procedures
Process flow charts
Documentation of Processes and Procedures
The Purpose of
this task is:
To document all relevant information about Procedures, Processes, Policies, Forms, Systems, Records etc.
To have information ready for retrieval.
To record any changes
Results from Analysis, Reviews and Changes
Write or change Documents and store them.
Descriptions of Processes and Procedures
Review of Processes and Procedures
The Purpose of
reviewing Processes and Procedures:
To verify whether current or established Procedures, company processes and other Parts of the Quality Management System are compliant with ISO 9000:2000 requirements
Existing and newly established Documents
Analyze the documents and determine their compliance
Record any noncompliance or lacks.
Confirmation whether a document is compliant or not.
Recommendations for changes and improvements.
Redesign of current Processes and Procedures
The Purpose of
Redesigning current Processes and Procedure is to transfigurate
existing non-compliant Documents of Processes and Procedures into
ISO 9000:2000 compliant documents of Processes and Procedures.
ISO 9000:2000 requirements and relating information
Detect non compliances in existing documentation of the organization and change these so that they comply with ISO 9001:2000 requirements.
ISO 9000:2000 compliant documents
Design of new Processes and Procedures
The Purpose of
designing new Processes and Procedures is to design of new
procedures and processes that are necessary to get the Quality
Management System ISO 9000:2000 compliant. This is necessary when
there are still certain elements missing completely
ISO 9000:2000 requirements
Information about other processes
Information on what is lacking
Detect gaps in the Quality Management System
Develop processes and procedures to fill them
New processes and procedures required for ISO 9000:2000 compliance
Induction of new or improved Processes
The Purpose of
Inducing new or improved Processes is to make the members of the
organisation work in accordance with the documented Quality
Management System so that the organization is really compliant
with the ISO 9000:2000 standard requirements.
The Quality Manual and other documented processes and procedures relating to the Quality Management System.
The Personnel is trained and instructed in the compliant Procedures. Later it is verified if they continue working to the compliant Procedures.
A Quality Management System working according to the ISO 9001:2000 requirements.
Assistance in Registration and Certification.
The Process of Registration and
Certification related to ISO 9000:2000 will need to be administered.
We will of course assist here to make the whole Project a
ISO 9000:2000 related Training
The Purpose of ISO 9000:2000 Training
is to equip the staff of an organization with the necessary
knowledge to perform within an ISO 9000:2000 compliant Quality
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