What are Quality Objectives?

The Quality Objectives are the practical outline of the Quality Policy. They are an expression to aim for meeting certain requirements like zero defects for a certain Product or a response time below a specified limit for a certain service. It is important that a Quality objective is measurable.
In ISO 9000:2000 the definition of Quality Objectives is: " Something sought, or aimed for, related to quality."
Quality Objectives can apply to specific functions of an organisation.


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