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Policy. This policy is meant to be an outward statement
of its commitment to its customers and to the provision of
quality products. The Quality Policy is a more
abstract concept. It finds its practical and measurable
expression in the Quality Objectives.The Quality Policy
should be in line with the purpose and mission of the
organisation or company it is written for. It also should be
understandable by all members of the organisation, employees,
managers as well as other stakeholders.
The Quality Policy definition of ISO 9000:2000
is "The overall intentions and direction of an organization
related to quality as formally expressed by top management."
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