According to ISO 9000:2000 continual improvement is a recurring activity to increase the ability to fulfil requirements. It is often described by an PLAN-DO-CHECK-ACT Cycle (PDCA)
| PLAN: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organisations policies. |  |
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DO: implement the processes. |
| ACT: take actions to continually improve process performance. |  |
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CHECK: monitor and measure processesand products against policies, objectives and requiremnts for the product and report the results. |
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