According to ISO 9000:2000 the definition
of a customer is "a organization or person
that receives a Product".
Product can be a physical as well as a service. Customer
are the source of incomer for any business. There demand has to
be satisfied, so that they continue buying products from the
company. Customers determine the Requirements.
Because of their importance Customer focus is one of the Quality
principles of ISO 9000:2000.
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