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2003 |
2004 |
2005 |
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phase / month |
6 |
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9 |
10 |
11 |
12 |
1 |
2 |
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6 |
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9 |
10 |
11 |
12 |
1 |
2 |
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development |
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implementation |
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operation |
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The project can roughly be subdivided into the following phases:
- The development phase (June 2003 – February 2004)
- The implementation phase (March 2004 – November 2004)
- The operation and improvement phase (from November 2004 onward)
The development phase is planned for the period from June 2003 – February 2004. During this period all relevant information on the organization , processes and systems in place will be gathered. Based on this information the documentation for the Quality Management System will be established. Where necessary, improvements will be made. Additional elements will be developed and added to the documentation. This will be especially the consultants work.
The implementation phase is planned for the period from March 2004 – November 2004. During this period the Quality Management System will be implemented. The relevant staff will receive training that enables them to fulfill their function and work according to the procedures and principles of the Quality Management System. Only some consulting interference will be needed. The relevant documents will be distributed to the assigned destinations, their points of use, and the staff will start working in accordance with the documented Quality Management System. After the implementation has progressed a self-assessment will take place. Based on the findings of the self assessment problems relating to the Quality Management System and its application will be addressed and corrected. When this is finished the certification audit can take will take place. An auditor from a certification body will visit the organization and audit the Quality Management System. After the audit any remaining shortcomings of the system will be addressed, improved and corrected. This finalizes the implementation phase.
From then on it is the operation and improvement phase. This phase has no specified end. the organization will work according to the documented Quality Management System. Internal audits will monitor the operation of the system. Changes and improvements will be made whenever necessary and feasible.
In more detail the activities undertaken for the development and implementation of the Quality Management System can be described as:
- Analysis of current System and processes
- Establishment of Documentation
- Review, Design and Development
- Training the people involved
- implementation of the System
- Auditing of the Documents and System
- Operation of the System
- Improvement of System and Documentation
These can also be indicated in a Gantt chart:
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1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
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16 |
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18 |
19 |
20 |
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Analysis |
1 |
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5 |
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Documentation |
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2 a) |
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2 b) |
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9 |
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9 |
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9 |
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9 |
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Design and Improvement |
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3 |
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Training |
4 |
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6 |
a |
b |
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Implementation |
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7 |
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11 |
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Auditing |
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8a |
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8b |
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Operation |
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10 |
Footnotes relating to the diagram:
1 Initial analysis and Data gathering
2 a) Establish primary documentation
2 b) Establish final documentation
3 Improve procedures and documents till they are compliant
4 Initial Training of Management and project team Members
5 Gather missing information
6 a) Preparational Training
6 b) Specific Training
7 implementation of documented System
8 a) Self Assessment
8 b) Accreditation audit
9 Improvement of system due to findings
10 Operation of the System
11 implementation of improved elements
Note: The blocks of the diagram do not relate to any time scale, just the sequence.
The interrelationship between the activities for developing and implementing a Quality Management System can be described by the following diagram:
Project Plan: Conclusions
Considering the time framework and resources allocated to the project, it is realistic to assume that the organization achieves ISO 9001:2000 compliance before the due date of November 2004. The management and organization are committed to the development and implementation a Quality Management System that is compliant with the requirements of ISO 9001:2000
The staff of the organization is capable of
- understanding what is required from them
- adapting to improved ways of working
- working according to an ISO 9001:2000 compliant Quality Management System
Concluding from all this facts I am confident to say that the organization will be certified ISO 9001:2000 compliant by November 2004.
Website:http://www.kwaliteg.co.za
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