Success in our modern business
world depends greatly on the right approach to manage a business.
Businesses have to deal with tough competition and new
technological challenges.
Quality of Product and Service becomes more important.
One promising Approach is Total Quality Management.
Total Quality Management
(TQM) is defined as:
a Management method relying on the cooperation of all members of
an organisation. A Management method that centers on Quality and
on the long-term success of the organisation through the
satisfaction of the Customers, ass well as the benefit of all its
members and society.
Structure of TQM according to these definitions:
TQM
is seen as the most comprehensive approach to Quality thinkable
for an enterprise.
The pillars of Total Quality Management are T
Q M
T stands for Total
It is the Integration of the Staff, Suppliers, Customers and
other Stakeholders. Away from Party-specific Thinking to a more
holistic approach.
Q stands for Quality
It is the Quality of the work and the process of the Enterprise
leading to Quality of Products.
M for Management
It stresses the leadership task "Quality" and the
Quality of leadership. From a scientific point of view
TQM can count as school of Leadership. From the
enterprises point of view TQM can be seen as a
Leadership Model.
Diagram 2 demonstrates the foundational pillars of TQM:
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