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| Total Quality Management System, Reworks, failure, Scrap, waste, statistically controlled Processes, coaching, training, innovation, creativity, personality, stakeholder, communication skills, Just-in-Time Delivery, organisational values, Vision Statement, Mission Statement, Business Strategy, purpose of enterpise, techniques, methods, TQM, Higher Process Quality Assurance, benchmarking, lean management, leadership development, European Excellence Model, South African Excellence Model, Process Capability, customer supplier relationship |